I’ve watched, listened and participated as everyone told us how much things are changing and here’s some of what I’ve learned…
- Social media is a two-way conversation. It’s not prescriptive, top-down message feeding. It’s about listening to what your stakeholders are saying and building relationships.
- In the social media landscape, you need to speak the language of the people you’re talking with, or you lose your audience fast.
- If you’re informing or entertaining people in social media networks, they’ll reward you with referrals. Word of mouth and recommendations go a long way.
- People in social media networks tell you very clearly what they’re interested in, whether it’s information on health breakthroughs or weight loss, new recipes for old food favourites, great music or quirky products. It’s all there for you to listen and learn.
- If you use social media to put out inauthentic stories, you might grab people’s attention for a short while, but you’ll loose it just as quickly and you’ll lose your credibility in the process (think chk chk boom boom girl)
- In social media the old staying power rules apply - people will stay with you as long as you’re providing something they want.
- Engaging people. Understanding your audience and speaking with, not at them.
- Staying relevant.
- Being informative and interesting.
- Being honest.
- Producing results.
Now we have a whole new arena in which to play...




